Microsoft FastTrack Assistance
FastTrack helps Fenix Alliance's customers who deploy Microsoft cloud solutions. Plan cloud deployments with help and guidance from Fenix Alliance & Microsoft engineers.
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FastTrack helps Fenix Alliance's customers who deploy Microsoft cloud solutions. Plan cloud deployments with help and guidance from Fenix Alliance & Microsoft engineers.
Last updated
Was this helpful?
If you as a customer are not currently registered on FastTrack portal, we can send you an invitation so that you can connect with us on FastTrack.
There are two ways you can request FastTrack assistance. One way is by fully completing a Success Plan. Once you have answered all required questions on the Success Plan the green ‘Request FastTrack Assistance’ button will light up on the Success Plan summary page. The benefit of requesting assistance this way is that you can import the information you have added to your Success Plan directly into your request for assistance. The second way you can request assistance is by navigating to the Services tab and clicking ‘Learn More’ next to the Request Assistance with Microsoft 365 card in the Services tab of your company record.
The success plan captures the intent of the customer's project by prompting the customer to answer a series of questions about the activities and workloads for the project. The success plan further recommends preparation and remediation activities and resources based on the specific details provided in the success plan.
A Success Plan can be requested by navigating to the Success Plans tab of your or your company's Project record and clicking on the ‘Create Success Plan’ button.
You will provide the name of the plan, a short description, select the plan type, and add your expected start and completion dates.
The most common reason your success plan is not showing as completed is because there is a field(s) within the plan that has not yet been filled out or it's FastTrack twin haven't been provisioned yet. Please ensure that all fields in all three tabs (Plan Scope, Timelines, Contacts) of the success plan are filled. The required questions will be indicated by a red asterisk.
We request access to our client’s company record by searching for your client in the FastTrack Dashboard. Once we find our client’s search tile, we Request Access - this will prompt us to input the email alias of our client (this must be the alias that you used to register with the FastTrack site). Our client will then receive both an email and a notification within FastTrack to approve this request.
When you , we associate this record with what is called a ‘provisional’ FastTrack company record. This is a company record that does not have a customer user associated with it, and therefore a tenant has not been associated yet. To ensure a Business Tenant is associated with your FastTrack company record, you can request an invitation through the . Once your client has successfully registered at FastTrack.microsoft.com, the domain that you invite the client with will then be associated with their company record.
You have the option of exporting your Success Plan by selecting the ‘Plan Output’ button within your Success Plan on the summary page. An Email will be sended with your Success Plan PDF File.
Any attempt to sign in with your Alliance ID Tenant or a non-organizational ID will result in an error.
The FastTrack portal supports:
Microsoft Azure
Microsoft Dynamics 365
Enterprise Mobility + Security
Azure Active Directory
Azure Information Protection
Advanced Threat Analytics
Cloud App Security
Enterprise Mobility Suite
Microsoft Intune
Windows Analytics
Microsoft Office 365
Exchange Online
Project
Power BI
Office 365 ProPlus
OneDrive for Business
SharePoint Online
Microsoft Teams
Yammer
Windows 10
StaffHub
Yes, if the trial is for Office 365, EMS, or Microsoft Dynamics CRM Online. Additionally, as part of FastTrack, you have the ability to request an extension of a standard public E5 trial one time. You will be provided a 90-day extension.
The first customer user to sign in to the portal is designated the customer portal manager. That person has the ability to manage customer user access levels, including making others customer portal managers, assigning project ownership to individuals, and granting partners access so they can collaborate through the portal.
Individuals from customer organizations can use their Microsoft work or school accounts to sign in to FastTrack at any time without being invited. The first user to sign in for a company creates a new record for the company.
The user must have an active tenant or org ID, which can be paid or trial.
Yes. Customers with fewer users can sign in to the FastTrack portal using their org ID from a trial or paid tenant.
Yes. Customers can sign in to the portal using an org ID from a trial account. The trial can be for any of the cloud services supported by FastTrack, as long as the trial has an associated org ID.
The tenant/org ID can be switched by submitting a support request through the FastTrack portal. If a trial has expired, a new, paid tenant will need to be created.
Users should consider reaching out to the FastTrack Support team (via the Support tab) if they are experiencing technical concerns with the FastTrack portal. For everything else, please contact the .
A valid Office 365 account is required to join the FastTrack portal. The customer will not be able to use their Live ID, MSA or On-Premise account to join. If the customer does not have a valid Office 365 account they can request one here: .
You must use a work or school account, also known as your organizational ID, to sign into the FastTrack site. Personal IDs, including Microsoft Accounts, are no longer accepted by FastTrack. If you are unsure of what your work or school account is, please contact us at or contact FastTrack support team at
To learn how to remove a user from FastTrack, please review this .
To learn how to grant a user or a group of users access to FastTrack, please review this .