Refunds, partial refunds, and restocking fees
We do NOT charge restocking fees for returns of defective products if you have received the wrong product, if it doesn’t match what was shown on our site or if we have made some other shipping error.
Restocking Fees
If you use the return online portal found here to process your return within the item’s return policy period, you will receive a prepaid return label at no charge and a full refund to the original form of payment* for the following items:
You return | You receive |
| 100% of the item’s purchase price AND free shipping label |
Partial refunds
You may receive a partial refund to the original form of payment* for the items listed below.
You return | You receive |
| 85% of the item’s purchase price |
You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Fenix Alliance's Customer Service assistance.
You return | You receive |
| 85% of the item’s purchase price |
Returns received in any of the following conditions may be rejected or may receive a partial refund.
| Up to 50% of the item’s purchase price Rejected items will be returned to the customer |
Opened, non-defective notebook and desktop PCs, tablets and TVs in original condition and within the return policy window | 75% of the item’s purchase price |
Opened physical software, DVDs, games with plastic wrap removed and ALL downloadable software not due to a Fenix Alliance S.A.S' error | 0% of the item’s purchase price (non-refundable) |
Please note:
Marketplace items from 3rd-party sellers follow the individual seller’s return policy. See Marketplace FAQs here for more information.
Fenix Alliance S.A.S items purchased as gifts are refunded as store credit only.
Non-returnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, consumable items (e.g., batteries, ink and 3D printer filament), and items that are user damaged, unsanitary or missing major contents.
If an unopened item purchased from Fenix Alliance S.A.S Global is returned, a restocking fee will be applied.
*Excluding Bitcoin purchases, which are refunded in the form of a Gift Card.
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