# Returns and refunds

- [Refunds, partial refunds, and restocking fees](https://fenix-alliance.gitbook.io/en/infinity-comex/rma/refunds.md): We do NOT charge restocking fees for returns of defective products if you have received the wrong product, if it doesn’t match what was shown on our site or if we have made some other shipping error.
- [Price matching](https://fenix-alliance.gitbook.io/en/infinity-comex/rma/price-matching.md): With the exception of items that are currently part for our Price Match Guarantee promotion, Fenix Alliance S.A.S does not offer price guarantees.
- [Price Match Guarantee](https://fenix-alliance.gitbook.io/en/infinity-comex/rma/price-match-guarantee.md): If you find an item advertised at a lower price by an eligible retailer for a product that has a Price Match Guarantee badge on its page, within 5 days of purchase, we will match it after verification
- [Return Policy](https://fenix-alliance.gitbook.io/en/infinity-comex/rma/return-policy.md): This Return Policy only applies to products that are listed on any website or mobile application owned or operated by Fenix Alliance S.A.S (the “Site”) as “Sold and Shipped by Infinity Comex”.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://fenix-alliance.gitbook.io/en/infinity-comex/rma.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
